Delivery and returns
30/06/2021 update: Due to VAT changes that came into force on 01/07/2021, I have unfortunately had to switch off oversees shipping until I have worked out all the rules. This is so customers aren't charged VAT twice. I will get my head around this as soon as I can and will post an update when international shipping is available again.
UK shipping is:
- £1.50 for small purchases such as bias tape, buttons or threads on their own
- £3.00 for purchases that contain fabric
- Free UK shipping on all orders over £50.00.
I aim to process and ship orders within 48 hours (excluding weekends).
I ship to the customer address supplied when the order is placed. Parcels are sent via Royal Mail. Due to COVID-19, there may be delays.
If you want a tracked service, I offer Royal Mail Signed For® 2nd Class at checkout.
Returns and refunds
The fabrics I sell are cut to order and therefore are non-refundable.
In the unlikely event that your fabric is faulty or was damaged during shipping, please email me within 48 hours of receipt on firstname.lastname@example.org.
This does not affect your statutory rights.